Our 7-day no-questions-asked money-back guarantee on all digital courses, plus hardware return and 1-on-1 session refund terms.
At Koshi Academy we want every student to feel confident in their enrollment. This Refund Policy explains exactly when a refund is possible, how to claim it and how long it takes. It applies to all purchases made at koshipixel.com.
Every digital course on Koshi Academy ships with a 7-day no-questions-asked money-back guarantee. The 7 days start from the moment the order confirmation email is sent to you.
During the 7-day window you may request a full refund by emailing [email protected] with:
We approve the refund within 2 working days. The amount returns to your original payment method in 5–10 working days (depending on your bank/card issuer).
Pro and Studio plans include a hardware kit. Refund terms differ because physical goods are involved:
Email [email protected] with your order ID. We send you an RMA number and the return address. Ship via a tracked courier at your cost. On receipt and inspection (within 3 working days of arrival) we initiate the refund.
All our kits are tested before dispatch, but defects do slip through. If your kit arrives dead-on-arrival or malfunctions within 15 days of delivery, we replace it free of charge — no return shipping cost to you. Email us a short video showing the defect, and we'll process immediately.
Private sessions and live cohort masterclasses can be rescheduled up to 48 hours before the session with no fee. Rescheduling closer to the start, or no-shows, forfeit the session fee. Full refunds are only possible before the first session has occurred.
We reserve the right to deny a refund in the following cases:
In every denial we explain the specific reason. If you disagree, you can escalate to [email protected] for review by senior staff.
If you initiate a chargeback (dispute) with your bank without first contacting us, your account is suspended pending resolution. We will submit full evidence to your bank — including login logs showing course consumption — which generally results in the dispute being resolved in our favour. Please contact us first; we almost always resolve things faster and more fairly through direct conversation.
Refunds on courses purchased with a promotional discount are processed at the actual amount paid, not the pre-discount list price. Coupons used in a refunded order are returned to your account for one-time reuse within 30 days.
Refunds include all GST and other taxes paid at the time of the original transaction. We handle the tax-credit adjustment with the relevant tax authority on our side.
If you paid in a currency other than INR, your refund is credited in INR equivalent at our payment processor's current conversion rate. Minor differences caused by FX fluctuation are not reimbursable — we recommend you consult your card issuer.
If a refund issue is not resolved to your satisfaction, you can:
We may revise this Refund Policy. Changes apply only to purchases made after the effective date. Historical purchases are always governed by the version in force at the time of purchase.
Refund questions: [email protected]. General support: [email protected].